Kevin G Couloures is a pediatric intensivist
interested in how communication can be improved in the high stakes setting of
the intensive care unit. His research uses the qualitative interview
methodology to go beyond surveys and patient satisfaction scores to truly
understand how to facilitate conversations and improve the overall patient Family
experience during times of vulnerability. The insight gained from this research
transformed the PICU into the highest-rated unit for patient satisfaction
within the hospital. And prior to these efforts had traditionally ranked among
the poorest performing units.